Terms and conditions
1. Generalities and application of the General Conditions of Sale
The present General Conditions of Sale govern the use of the www.les-faunes.ch site.
Please read them carefully before placing an order.
By registering and placing an order, you acknowledge that you have read, understood and accepted the present General Conditions of Sale without reservation of any kind.
The present Terms of Sales have been translated into German and English. In case of any discrepancy in relation to the French version, solely the French version shall be considered authentic.
The "Les Faunes" domain reserves the right to amend the present conditions at any time.
2. Creation of an account / registration
In order to use the online ordering service, you need to register and create an account. You are responsible for ensuring that the mandatory information you provide is correct and complete. You must also ensure that your particulars are kept up to date.
By creating an account, you certify that you are over 18.
The password used for the creation of your account is personal and confidential. It must not under any circumstances be communicated to a third party. You assume full responsibility for the use of your password, even if it is used without your knowledge. If you are in doubt, you can go to the site at any time and change your password.
By confirming your order on the site, you undertake to buy the goods that you have ordered. In the event of any dispute, the data recorded when you placed your order on the les-faunes.ch site shall prevail.
The "Les Faunes" domain reserves the right to reject an order, particularly in the event of a dispute over payments or arrears.
The prices of the articles are those shown on the site. Unless otherwise indicated, the prices are inclusive of VAT. The charges for delivery or dispatch are calculated in addition. Delivery charges are calculated on the basis of the tariffs applied by our carriers and we do our best to serve your interest in this regard.
We confirm the delivery of the goods to you by return email. The goods are delivered to the "delivery address" indicated at the time of the order. We do everything in our power to deliver as soon as possible.
The times normally taken for delivery are as follows:
Within the canton of Geneva : 3 business days.
Outside the canton : 3-5 business days.
The periods indicated above are simply indicative.
Orders made on the les-faunes.ch site are valid for Switzerland only. For deliveries abroad, please contact us.
7. Checking the goods
It is up to you to check the quantity and condition of the goods at the time of delivery. If you find that anything is missing or that the goods are damaged, you must report this within 3 days of taking delivery. The goods will then be replaced by identical goods.
Three means of payment are available on the site:
- Prepayment / bank transfer
If you choose prepayment, you can transfer the full amount of your invoice to the following account:
Domaine Les Faunes SA
CCP n° 14-624570-6
IBAN CH96 0900 0000 1462 4570 6
Your goods are dispatched as soon as payment is received. You are kept informed by email at each stage in the process.
- Credit card or Paypal
Payment by means of your credit card is effected on the Paypal site.
- Invoice payable within 30 days
This method is reserved for customers who request the option and whose request is accepted by the "Les Faunes" domain.
If the order does not meet your expectations, you can return the goods within the 7 days following receipt. We accept returns only in their original packaging and in good condition. If the goods are damaged, we reserve the right to deduct the equivalent from the refund. Where returns are properly made, we refund the price of the goods, plus the transport/dispatch costs invoiced, within the 30 days following the date of receipt of the package. You are responsible for the dispatch costs.
10. Limitation of liability
The photos and texts illustrating or describing the products present on the site are non-contractual.
11. Intellectual property
All of the texts, images and comments shown on the site are copyright and form part of the intellectual property of the "Les Faunes" domain. Reproduction of all or part of the catalogue is strictly prohibited.
12. Data protection
The "Les Faunes" domain undertakes to comply with the provisions of the Federal Data Protection Act. All personal data communicated by the customer will be treated as confidential and will not under any circumstances be assigned to third parties. Customers can modify their personal data at any time on the "My Account" space".
13. Force majeure
While we do everything possible to fulfil our obligations, we cannot be held liable for delay or failure to deliver arising from circumstances beyond our control, such as strikes, wars, natural catastrophes and the like, which prevent the production, transport or delivery of the products.
14. Applicable law and place of jurisdiction
These General Conditions of Sale are governed by Swiss law.
Both parties accept and acknowledge that the place of jurisdiction is Dardagny.